Privacy Policy

Merz Pharmaceuticals GmbH, Eckenheimer Landstraße 100, 60318 Frankfurt am Main, Germany, (“Merz, “we”, “us”) operates this website (the “website”). We respect your privacy and want you to understand how we use your personal data. This Privacy Policy describes when, why and how we collect and use your information when you are visiting our website. Click on any topic below to link directly to topics that interest you.

If you have any questions or comments about how Merz processes your data, please contact our Data Protection Officer by mail or e-mail at:


Merz Pharmaceuticals GmbH
Data Protection
Eckenheimer Landstrasse 100
60318 Frankfurt am Main


Please insert correct address of Data Privacy Officer responsible for respective website.

Each time you access this website, your internet browser transfers a file to us containing data about your browsing activities.  We store these data in a log file on our server. This log file contains the following information:

  • site previously visited (the “referrer-URL”)
  • name of the file
  • date and time of the request
  • volume of data transferred
  • web browser used
  • operating system used; and
  • full IP address of the accessing computer

We store these data to improve our website security, in particular to ward off possible attempts to attack our web server. Your IP address is deleted after a maximum of seven days, once it is no longer needed to help ensure the security of the site.

Also, we may partner with third parties (“Merz contractors”) to provide services for us. Merz contractors may, under certain circumstances, have access to your data. However, Merz contractors will process your data solely for and on behalf of Merz and only for the purposes stated in this policy. Furthermore, Merz and its contractors will protect your data by appropriate technical and organizational security measures.

Cookies are small text files that are stored on your computer. We use session cookies to enable the password protected portions of our website.  Session cookies let you navigate through secure portions of our website without having to re-register for each section.

We may also use cookies to anonymously collect information about how you navigate our site and which features are of interest to you. This allows us to improve our website and your online experience.

Most browsers are set to accept cookies automatically. You can disable the use of cookies at any time or set your browser to alert you when cookies are being sent. If you disable cookies, you may not be able to use some or all of the features of the website.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Merz uses Google Analytics to understand how visitors use our site. Cookie data about your use of this website (including your IP address) will be transferred to and stored on a Google server in the USA. We use an anonymized Google Analytics application that truncates your IP address. In other words, Google shortens your IP address prior to transferring it to the USA. Google uses this information to evaluate your use of this website, compile reports on website activity and provide other services. Google may also transfer this information to third parties where required to do so by law, or where such third parties process this information on Google’s behalf. The IP address transmitted from your browser through Google Analytics will not be associated with other data held by Google.

You can prevent the storage of cookies by selecting the appropriate settings on your browser software. However, please note that if you do this you may not be able to make full use of all the functions of this website.

You may opt out of the collection and storage of data by Google at any time with future effect by downloading and installing a deactivation add-on for your browser. This will prevent Google Analytics from collecting and processing data about your website visits. For more information and instructions on download and installation, go to, where you can also download the deactivation add-on.

You can also prevent the collection of data by Google Analytics by clicking on the link below. An opt-out cookie will be set that prevents the future collection of your data when visiting this website: [Disable Google Analytics]

This website uses Google Maps API, to notify you about healthcare specialists near you. By using this service, a link is created with Google Maps, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google also processes data about your use of Maps features.

By using this service, you agree to the processing by Google of data collected about you. You can find the site policy at

To significantly reduce our website’s loading times, we use fonts (“Google Fonts”), which are downloaded from the Google servers (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), provided that you do not already have these fonts in your browser cache. Google is responsible for processing your data sent at the request of your browser. You can find the site policy for Google Fonts at and the site policy for general data processing by Google at

On our website you can watch embedded YouTube videos, (a product of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). To this end, YouTube‘s extended data protection mode is used, so that data can only be collected from you by YouTube if you click on the clip.

By clicking on the clips, you declare your agreement with the processing of data collected about you by YouTube. To find out about the site policy, go to

This website uses programs – “plug-ins” – from social media networks such as Facebook, Twitter, Google and Instagram, e.g., “Like” and “Share” or “Google+” plug-ins. These are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook), Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter: Google) or Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (hereafter: Twitter).

[If Shariff-Technology is used:]

Generally, when you access internet sites that have social media plug-ins, data about your online behaviour is transferred to those social networks’ servers automatically. However, Merz uses “Shariff”  to limit the amount of data shared with social networks via plug-ins. The Shariff technology ensures that your data is not transferred to a social network’s servers unless you click (actively) on the social plug-in – e.g. click on the “Share-Button” or “Tweet-Button”. (for more information about “Shariff”: ).


[If Shariff-Technology is not used:]

Generally, when you access internet sites that have social media plug-ins, data about your online behaviour is transferred to those social networks’ servers automatically. Furthermore, if you are logged into a social media account, that social media provider, e.g., Facebook, will recognize that you have visited our website because the social media plug-in connects your browser directly with the social media network’s servers. If you do not want social media providers to link your social media interactions on our website with your profile, you must log out of all social media accounts before visiting a Merz website. For other information regarding how social media networks use your personal data, please see the privacy policies for each social media provider.

If you asked to receive our newsletter, we will use your e-mail adress to send you information about our products, services and news. You can cancel your subscription to our newsletter at any time via the provided link or by sending an e-mail to … to notify us of the cancellation.

Where our website contains links to other Merz Group websites (e.g. expert group website) or websites belonging to third-party companies, or provides apps to download, this privacy policy does not apply. Please see those websites or apps for information about how they manage your personal data.

Certain areas of the website are made available to medical professionals only and require prior registration. If you are a medical professional you can request access via the network “DocCheck” ( ) or apply for a personal account at Merz.

During registration, we will collect certain personal data from you (“registration data”). Registration data include, amongst other things, your name, e-mail and mailing addresses, profession and specialization. We use this registration information to give you access to and enable your participation in the password-protected portions of our website. Merz will not use your registration data for any other purpose, except as required by law.

You can view and change your registration information at any time by updating your online account. In addition, if you have questions or need help modifying your account information you can contact Merz as follows:

You can send an e-mail to [] or a letter by postal mail to [XXX].

If you wish to have Merz delete your data, please contact us as indicated above. We will honour your request to the fullest extent permitted by law. Please note that the deletion of your personal data will result in the deletion of your registration, which will prevent you from accessing the password-protected professional portions of our website.

If you use the contact form to send us a message or contact us by other means (such as by e-mail), we may store this message in order to process your request. We will only use your personal information for the purpose specified in the contact form. If it is necessary to send information or documents to third parties, we will first remove all personal data not required for fulfil your request. Merz uses reasonable measures to protect any personal data transferred outside of the European Union, regardless whether such data is processed by affiliated Merz companies or by other third parties.

Under the EU General Data Protection Regulation (“GDPR”), you have the right to request a copy of your personal data stored at Merz or at Merz’s contractors (Article 15 GDPR). We kindly ask you to send such requests in written form stating your name, address and phone number, so that we can confirm your identity. You also have the right to request corrections (Article 16 GDPR) or deletion (Article 17 GDPR) of your personal data stored at Merz.

You may contact the Data Protection Officer of Merz under:

Merz Pharmaceuticals GmbH
Data Protection
Eckenheimer Landstrasse 100
60318 Frankfurt am Main

If you have the suspicion that Merz is not complying with the GDPR, you may lodge a complaint with a data protection authority.


Right to Object to Processing of Personal Data

If you are dissatisfied with the handling of your personal data by Merz, you may object to processing of your personal data at any time (Article 21 GDPR). You may send your concern about the processing of your personal data to the Data Protection Officer of Merz under the address or e-mail address given above. We kindly ask you to send such concerns (or objection) in written form stating your name, address and phone number, so that we can confirm your identity.

Data Protection Conditions

In the event of complaints, reclamations, queries and/or dispatch of brochures, personal information such as name, address, and telephone number is disclosed solely within Merz Pharmaceuticals GmbH (Merz) and its affiliated companies. All use of personal data is strictly confined to internal data processing in compliance with regulations laid out within the German data protection laws. Merz will not disclose trade, transfer and/or sell any personal data to third parties without explicit prior permission by the user. Exemptions to this general rule apply only if/when Merz has been instructed to comply with mandatory legislation or to observe an official court order.

Privacy Policy

This Privacy Policy outlines the kind of information Merz may collect while you visit our website and how Merz uses such information. Some of the information we keep on our webserver is information that you volunteer to provide through forms and some is collected automatically. Unless you volunteer to submit personal data yourself, Merz will not collect any information from which individual visitors can be identified nor will Merz employ any technology that is aimed at identifying a visitor.

Information Automatically Collected and Stored

As many other companies do, Merz also measures the performance of its site in order to improve and customize it in favor of our visitors. During your visit, Merz automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet
  • The Internet address of the website from which you linked directly to the Merz site, if applicable
  • The date and time you arrived at our site and how long you spent on the site and which pages you visited
  • Your Internet protocol (IP) address and
    Your computer´s operating system and browser software

Merz may entrust third parties with the described performance measurement. In no event will we thereby acquire information on the individual identity of any visitor. Such third parties will be required to observe our privacy standards, to provide us only with aggregated information, to use the information collected only for the purposes for which they have been retained by Merz, and to destroy the information afterwards.
Some Merz websites may deposit certain bits of information called ”cookies“ in a visitor´s computer. Generally, a cookie assigns a unique number to the visitor that has no meaning outside the assigning site. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect an individual visitor´s identifying information; rather, this information is also in an aggregate form. The purpose of this technology and the information it provides is again to help us improve our websites. Most webbrowsers allow the user to deny or accept the cookie feature. However, please note that cookies may be necessary to provide you with certain features (e.g. customized delivery of information) available on the Merz site. Further information about cookies can be found at

Personal Information You Choose to Provide

Only when specifically requested by website visitors will the information we collect be used to respond to visitors‘ inquiries, fulfil email messaging programs, and notify visitors about new content or services on our websites. If you decide you no longer wish to receive postal mailings and/or emails from us, please let us know by sending email or writing to us and telling us you no longer wish to receive postal mail and/or email. Please provide us with your exact name, postal address, and/or email address. We will be sure your name is removed from our mailing list. Merz will use personal information only for the purpose indicated to you when you provided it. Merz will not disclose, sell, rent or exchange such personally identifiable information to any other organization or entity unless the user is first notified and expressly agrees to it, or as otherwise required by law. Merz reserves its right to amend this policy at any time. The privacy policy does not create any contractual or other legal right in or on behalf of any party.

Terms of Use

Merz reserves its right to make additions, deletions, or modifications to the information at any time without prior notification. Provisions of the Terms of Use do not create any contractual or other legal right in or on behalf of any party.

No Guarantee or Warranty

Merz is committed to keeping its site up-to-date. However, Merz does not guarantee the accuracy and completeness of any information contained in this site. Except for direct damages caused by Merz‘ wilful misconduct or gross negligence, Merz is not liable for any direct, indirect, special, punitive, incidental, or other consequential damages arising out of or in connection with your visit to this website, including, without limitation, lost profits, business interruption, and loss of programs or electronic data. For the convenience of our visitors Merz provides links to other websites. However, certain links on this site lead to resources located on servers maintained by third parties over whom Merz has no control. Merz is not responsible for third party content or the consequences of your use thereof.

Expert Advice or Opinion

As a useful resource to our visitors this site may contain expert opinions. Information in this site identified as expert opinion, or accessed from this site by hyperlink, represents the opinions of these respective experts, which are not necessarily those of Merz.

Intellectual Property

Please note that it is Merz‘ policy to enforce its intellectual property rights to the utmost extent as set forth in applicable laws, including criminal sanctions. The trademarks, logos and service marks (collectively the ”Trademarks“) displayed on this site are Trademarks owned or licensed by Merz. Nothing on this site should be construed as granting, by implication or otherwise, any license or right in or to the Trademarks without the express written permission of Merz or, if not Merz, the owner of the Trademark. In addition, any reproduction, retransmission, modification or use of this site´s content for other than personal, non-commercial purposes requires the prior written consent of Merz. The following copyright notice must appear on every copy of the contents of this site or a portion thereof:

Copyright © 2015 Merz. All rights reserved.