Privacy Policy

1. Data protection at a glance

The following information provides an overview of what happens to your personal data when you visit this website. Personal data means any data and information relating to an identified or identifiable natural person.

2. Data collection on this website

2.1 Who is responsible for data collection on this website

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the „Information on the controller“ section of this privacy policy.

2.2 Contact details of the data protection officer

Merz Consumer Care GmbH

Data Protection

Eckenheimer Landstraße 100

60318 Frankfurt am Main

2.3 Information on the responsible body

The controller responsible for data processing on this website is:

Merz Consumer Care GmbH

Eckenheimer Landstraße 100

60318 Frankfurt am Main

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

3. What personal data do we collect?

 3.1 Visiting our website

Each time you access the website, access data transmitted to us by your internet browser is automatically stored in a log file on our server.

This is the following data set:

the previously visited page (so-called referrer URL, if transmitted by the user device)

name of the file

date and time of the request

amount of site visits

time spent on the website

web browser and version used, if transmitted by the user device

operating system used

IP address of the accessing device (anonymized by randomizing the last three digits of the IP address).

4. What do we use your data for?

Your data is stored by us for the purposes of system security, in particular to defend against attempted attacks on our web servers, but also to ensure error-free provision of the website.

5. Forwarding of data

If your data is processed by our service providers, the scope of the data transmitted is limited to the minimum required.

As part of the processing by service providers, our partners have been carefully selected by us and are obliged to us in accordance with the legal provisions of Art. 28 GDPR to handle your data confidentially and to comply with our own data protection standards.

5.1 Hosting

Our website has been created and is maintained by our website agency schoenmueller GmbH. The website is hosted by their service partner Hetzner Cloud GmbH, which is a sub-processor of schoenmueller GmbH and which operates a cloud server located in Germany.

5.2 Other recipients

In the context of processing, we may pass on your data to the following recipients:

IT service provider

Telecommunications provider

6. Storage period

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.

7. Legal basis for data processing

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) of the GDPR. Consent can be revoked at any time. If your data is required to fulfill the contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

8. Rights of data subjects

As a data subject, you have certain rights, which we will inform you about below:

8.1 Right to withdraw your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

8.2 Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

8.3 Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

8.4 Right of access, erasure and rectification

Within the framework of the applicable legal provisions, you have the right to obtain information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to rectification or erasure of this data. You can contact us at any time if you have further questions on the subject of personal data.

8.5 Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.

If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.

If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.

If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

8.6 Right to object

In addition to the aforementioned rights, you have the right to object in accordance with Article 21 GDPR as follows

 (a) Right to object on a case-by-case basis

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(e) GDPR (data processing in the public interest) and Article 6(1)(f) GDPR (data processing on the basis of legitimate interest).

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

 (b) Right to object to the processing of data for advertising purposes

In individual cases, we process your personal data for the purpose of direct advertising. You have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising. If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes.

The objection can be made informally to the contact details of us and our data protection officer given in section 2 of this privacy policy.

9. SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from „http://“ to „https://“ and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

10. Cookies
& Links

10.1 Cookies

Our Internet pages use so-called „cookies“. Cookies are small text files and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

All cookies used on our website are technically necessary, as certain website functions would not work without them. Such cookies that are required to carry out the electronic communication process, to provide certain functions or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services.

The specific cookies that are used on this website can be accessed via the cookie symbol in the footer area of this website.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

10.2 Links to other websites

Insofar as our website contains links to other Merz Group websites  or to websites of third-party companies or offers apps for download, this privacy policy does not apply. Please inform yourself on the respective other websites or apps about the data protection provisions applicable there.

11. Request by e-mail, post or telephone

If you contact us by email, post or telephone, we will store and process your inquiry, including all personal data (name, inquiry), for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.